Michelle Hamilton
Hyde Park
Summary
Dedicated Medical Assistant with expertise in electronic health records, patient education, and meticulous attention to detail. Committed to enhancing patient outcomes through effective documentation and organized clinical environments. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Detail-oriented Medical Assistant with strong skills in electronic health records, patient education, and clinical documentation. Proven ability to enhance patient care initiatives and improve outcomes through effective team collaboration.
Overview
3
3
years of professional experience
Work History
Medical Assistant II
Brigham And Women's Hospital, Dermatology
Chestnut Hill
06.2025 - Current
- Assisted with patient intake and medical history documentation.
- Supported dermatology providers during patient examinations and procedures.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Prepared and sterilized instruments for dermatological procedures.
- Educated patients on skincare routines and post-treatment care instructions.
- Documented patient interactions in electronic health record systems effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
Lead Medical Assistant/Clinical Assistant
AFC Urgent Care
Watertown
11.2024 - 05.2025
- Assisted physicians with patient examinations and procedures.
- Managed patient intake and ensured accurate medical histories.
- Maintained cleanliness and organization of medical equipment and supplies.
- Administered vaccines and medications under physician supervision.
- Documented patient information in electronic health records efficiently.
- Collaborated with team members to improve workflow processes.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Assisted patients with registration, new patient paperwork and check-out process.
Pharmacy Technician II
community care cooperative
Boston
06.2024 - 01.2025
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained inventory levels of medications and supplies regularly.
- Processed medication orders using pharmacy management software effectively.
- Provided excellent customer service by addressing patient inquiries professionally.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Pharmacy Technician
Boston Medical Center
Boston
05.2023 - 10.2023
- Conducted routine cleaning and organization of work areas to ensure safety.
- Collaborated with healthcare team members to support patient care initiatives.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Education
CNA
Quincy College
Quincy, MA06-2023
MEDICAL ASSISTANT - MEDICAL
BHCC
CHARLSTON, MA06-2000
HHA/CNA
BHCC
Charlestown, MA06-2000
Skills
- Electronic health records
- Patient education
- Medical terminology
- Infection control
- Clinical documentation
- Team collaboration
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Inventory management
- Ear irrigation
- Respiratory equipment training
Timeline
Medical Assistant II
Brigham And Women's Hospital, Dermatology
06.2025 - Current
Lead Medical Assistant/Clinical Assistant
AFC Urgent Care
11.2024 - 05.2025
Pharmacy Technician II
community care cooperative
06.2024 - 01.2025
Pharmacy Technician
Boston Medical Center
05.2023 - 10.2023
CNA
Quincy College
MEDICAL ASSISTANT - MEDICAL
BHCC
HHA/CNA
BHCC