Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mickayla Patruno

South Hadley,MA

Summary

A recent college graduate with an Associates in Computer Information Systems, with a certificate in Cybersecurity. Highly organized with a keen attention to detail, ensuring accuracy and timely completion of tasks. Demonstrated ability to work collaboratively in team settings, contributing to smooth and efficient operations. Experienced in managing transactions, with a strong commitment to maintaining a clean and orderly workspace. Seeking an opportunity in the IT/Cybersecurity field to sharpen my problem-solving skills and technical proficiency to enhance security measures.

Overview

5
5
years of professional experience
4049
4049
years of post-secondary education
1
1
Certification

Work History

Dining Service Associate

Loomis Village
South Hadley, MA
10.2022 - Current
  • Provided attentive and patient assistance to residents by listening to their needs and helping them read the menu to ensure they made informed choices for their meals.
  • Delivered meals to residents with care and efficiency, ensuring a pleasant dining experience by addressing any special requests or dietary requirements.
  • Accurately entered residents' orders into the POS system, maintaining precise records of meal preferences and ensuring timely service.
  • Cleared and reset tables promptly after residents finished their meals.
  • Built positive relationships with residents to create a welcoming and supportive dining environment.
  • Adhered to health and safety regulations by maintaining high standards of cleanliness and hygiene in the dining area.
  • Worked collaboratively with kitchen staff and other team members to ensure smooth and efficient dining operations.

Hostess

Johnny's Bar & Grill
11.2021 - 06.2022
  • Warmly greeted customers as they entered the establishment, ensuring a welcoming and friendly atmosphere.
  • Handled reservations and seating plans to optimize table availability and minimize wait times for guests.
  • Worked closely with other team members, including servers and kitchen staff, to ensure smooth and efficient restaurant operations.
  • Efficiently managed seating arrangements by escorting customers to their assigned tables, taking into consideration any special requests or preferences.
  • Maintained cleanliness and tidiness of the dining area by promptly clearing and resetting tables once customers have finished their meals.
  • Answered customer questions and addressed complaints in a friendly manner.

Front Gate Team Member

Six Flags, Inc.
06.2021 - 09.2021
  • Efficiently scanned and processed park admissions for guests, ensuring accurate entry records and a smooth flow of visitors entering the park.
  • Managed ticket sales, provided passes, and distributed redeemable items to guests.
  • Listened attentively to guest concerns and inquiries, providing helpful and courteous assistance to ensure their needs were met and their park experience was enjoyable.
  • Demonstrated the ability to stand for extended periods while maintaining a positive and energetic demeanor throughout the shift.

Server/Cashier

Patruno's place
05.2020 - 08.2020
  • Maintained a friendly and upbeat attitude in a high-pressure environment.
  • Managed cash register operations, including processing payments, providing accurate change, and handling credit card transactions.
  • Provided friendly and efficient service to customers, taking orders accurately and serving food promptly to enhance the overall dining experience.

Education

Associate of Science - Computer Information Systems

Holyoke Community College
Holyoke, MA
05-2025

High School Diploma -

South Hadley High School
South Hadley, MA
06.2023

Skills

  • Stress Management

  • Host/Hostess

  • Serving Experience

  • Team Collaboration

  • Problem Solving

  • Customer Service

  • Food Preparation

  • Food Handling

  • Organizing

  • Attention to detail

  • Stress Management

Certification

Cybersecurity

Timeline

Dining Service Associate

Loomis Village
10.2022 - Current

Hostess

Johnny's Bar & Grill
11.2021 - 06.2022

Front Gate Team Member

Six Flags, Inc.
06.2021 - 09.2021

Server/Cashier

Patruno's place
05.2020 - 08.2020

Associate of Science - Computer Information Systems

Holyoke Community College

High School Diploma -

South Hadley High School

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Mickayla Patruno