Summary
Overview
Work History
Education
Skills
Langues
Timeline
Generic
Mahjouba Abaylou

Mahjouba Abaylou

Tangier

Summary

Dynamic professional with a Master’s degree in Socio-Pedagogical Communication Engineering, seeking to leverage my skills in customer service, communication, and administrative management within an innovative organization. My experience in client relations and administrative support has enabled me to develop strong organizational, listening, and problem-solving skills. I am eager to actively contribute to customer satisfaction and loyalty while growing in a stimulating environment.

Overview

5
5
years of professional experience

Work History

Customer service

Atento
02.2022 - Current
  • Handling incoming calls and customer service requests.
  • Generating prospective sales to convert into new clients.
  • Identifying and assessing client needs to ensure satisfaction.
  • Conducting purchase or sales operations of securities.

Receptionist

ADM /Value
06.2021 - 01.2022
  • Welcoming and processing client requests by phone.
  • Assisting and advising clients.
  • Handling client correspondence, including email.
  • Identifying client needs and proposing solutions.
  • Managing and developing a client portfolio.

Sales Assistant

ECOPIXEL
04.2020 - 05.2021
  • Monitoring client files.
  • Organizing and archiving commercial documents.
  • Drafting documents.
  • Managing client accounts.

Education

Master’s Degree - Socio-pedagogical Communication Engineering

ENS
07-2025

Professional Bachelor’s Degree - Business Information and Communication

Ecole Normale Superieure
12.2020

Specialized Technician - Business Management

OFPPT
07.2017

University Degree - General Studies in English Literature

Litterature anglaise
06.2014

High School Diploma - Humanities

Abi Rabie Sabti
06.2012

Skills

  • Microsoft Word
  • Excel
  • PowerPoint Microsoft
  • Windows
  • Mac Os

Langues

Anglais
Français

Timeline

Customer service

Atento
02.2022 - Current

Receptionist

ADM /Value
06.2021 - 01.2022

Sales Assistant

ECOPIXEL
04.2020 - 05.2021

Professional Bachelor’s Degree - Business Information and Communication

Ecole Normale Superieure

Specialized Technician - Business Management

OFPPT

University Degree - General Studies in English Literature

Litterature anglaise

High School Diploma - Humanities

Abi Rabie Sabti

Master’s Degree - Socio-pedagogical Communication Engineering

ENS
Mahjouba Abaylou