Nashawna Cooke
Boston
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Boston Medical Center, excelling in medication dispensing and customer service. Proven ability to enhance patient care through meticulous attention to detail and effective problem-solving. Skilled in insurance billing and maintaining compliance with HIPAA regulations, ensuring efficient pharmacy operations.
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
Boston Medical Center One Boston Center Place
04.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
PillPack Pharmacy
09.2022 - 03.2024
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
Lead Pharmacy Technician
CVS Pharmacy
08.2020 - 07.2022
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Pharmacy Technician
Beth Israel Deaconess Hospital-Milton
11.2019 - 07.2020
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
Education
Wolmer’s Trust High School For Girls
Kingston, Jamaica06.2013
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Insurance billing
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Prescription interpretation
Timeline
Certified Pharmacy Technician
Boston Medical Center One Boston Center Place
04.2024 - Current
Certified Pharmacy Technician
PillPack Pharmacy
09.2022 - 03.2024
Lead Pharmacy Technician
CVS Pharmacy
08.2020 - 07.2022
Certified Pharmacy Technician
Beth Israel Deaconess Hospital-Milton
11.2019 - 07.2020
Wolmer’s Trust High School For Girls
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