Nekisha Manderson-Channer
Dorchester
Summary
Dynamic professional with a strong background in customer service at Sun Pizza, excelling in order processing and active listening. Proven ability to enhance customer satisfaction through effective problem resolution and collaboration. Skilled in data entry and critical thinking, consistently delivering high-quality service in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Sun Pizza/Georgia Valalia
08.2021 - Current
- Assisted customers with inquiries, orders, and problem resolution while maintaining a professional and positive attitude.
- Processed customers information and orders accurately using computer systems and POS platforms to ensure timely service.
- Handling payments and refunds by way of cash, debit or credit cards efficiently.
- Resolving customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Handling high-volume calls, ensuring clear communication and correct processing of requests.
- Collaborating with team members to streamline communication and improve service delivery.
- Preparing food items such as subs, ensuring accuracy and quality in every order.
- Maintaining a clean, organized workstation and following safety and sanitation guidelines.
- Demonstrating strong multitasking skills during busy shifts while delivering excellent service.
Classroom Teacher
Santa Cruz Preparatory and Ministry of Education, Skills and Youth
09.2004 - 04.2019
- Developed and implemented engaging lesson plans aligned with curriculum standards and students' academic needs
- Marked and tallied students daily, weekly, monthly and yearly attendance.
- Fostered positive classroom environment encouraging student participation and collaboration.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Utilized various instructional technologies to enhance student learning experiences.
- Assessed student progress through ongoing evaluations and tailored support accordingly.
- Collaborated with colleagues to create interdisciplinary projects promoting critical thinking skills.
- Organized and led extracurricular activities to promote student engagement and social development.
- Communicated regularly with parents regarding student performance and classroom updates.
- Participated in professional development workshops to refine teaching strategies and methodologies.
- Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
- Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Administered quizzes and tests to assess student understanding of material.
- Participated in professional development workshops to stay current with educational best practices.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2026
Skills Training - Geriatric Nursing
HECOIN
Spanish Town, St. Catherine, Jamaica West Indies.09-2016
Basic Computer Skills
HEART TRUST NSTA
Black River, St. Elizabeth, Jamaica West Indies.03-2006
Teacher Education Diploma - Education
Moneague College
Moneague, St. Ann, Jamaica West Indies.08-2004
High School Diploma -
Hampton School
Malvern, St. Elizabeth, Jamaica West Indies.08-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Order processing
- Payment processing
Timeline
Customer Service Representative
Sun Pizza/Georgia Valalia
08.2021 - Current
Classroom Teacher
Santa Cruz Preparatory and Ministry of Education, Skills and Youth
09.2004 - 04.2019
High School Diploma -
Penn Foster Career School
Skills Training - Geriatric Nursing
HECOIN
Basic Computer Skills
HEART TRUST NSTA
Teacher Education Diploma - Education
Moneague College
High School Diploma -
Hampton School