Noaman Litimi
Costumer Support Representative
Kenitra
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Financial Services Associate
Wafacash Agency
11.2023 - 02.2025
- Administered account transactions and responded to customer inquiries concerning financial products.
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
- Maintained knowledge of new investment products and assisted in developing sales strategies.
- Administered account transactions with customers and assisted in generating sales opportunities.
Content Moderator
Majorel
06.2022 - 08.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Receptionist
Ibis Hotel
01.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor's Degree - English Language And Literature
Ibn Tofail University
Kenitra, Morocco 04.2001 -
Skills
Sales skills
Adaptability and flexibility
Customer relations
Problem resolution
Team collaboration
Risk management
Problem-solving
Active listening
Timeline
Financial Services Associate
Wafacash Agency
11.2023 - 02.2025
Content Moderator
Majorel
06.2022 - 08.2023
Receptionist
Ibis Hotel
01.2019 - 03.2020
Bachelor's Degree - English Language And Literature
Ibn Tofail University
04.2001 -
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