Olivia Fucci
BSW
Tewksbury
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Paraprofessional
Billerica Public Schools
11.2022 - Current
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Educational Support Personnel
Tewksbury Public Schools
01.2022 - 11.2022
- Supported lead teacher in developing and carrying out lessons and in helping students.
- Presented age-appropriate expectations and explanations to students and patiently helped students succeed.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Bartender
California Pizza Kitchen
11.2017 - 12.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Server
Texas Roadhouse
08.2016 - 11.2017
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Customer Service Associate
Stop & Shop
10.2014 - 08.2016
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed customer relations and customer service through daily communication and interaction.
Education
Bachelor's - Social Work
Salem State University
Salem, MA 09.2019 - 05.2021
Some College (No Degree) - Liberal Arts And Sciences
North Shore Community College
Danvers, MA 09.2017 - 05.2019
Skills
Critical thinking
Volunteer Activities
Therapeutic Academic Support Classrooms in Callahan Elementary School - Lynn Public Schools
September 2019 - December 2019
- Assistance during cooperative play and social interactions
- Facilitating appropriate social interactions during small and large group settings
- Maintaining confidentiality for all students within the program
- Working collaboratively with the TASC personnel
Community Teamwork Inc. - Lowell, MA
September 2020 - May 2021
- Assist team members in preparing relocation plans and implementation as required
- Work with agency to create and implement the community engagement for specific projects as required
- Provide administrative support in oversight of rehousing and stabilization services for in need families
- Assist clients with housing searches and applicable resources
Timeline
Paraprofessional
Billerica Public Schools
11.2022 - Current
Educational Support Personnel
Tewksbury Public Schools
01.2022 - 11.2022
Bachelor's - Social Work
Salem State University
09.2019 - 05.2021
Bartender
California Pizza Kitchen
11.2017 - 12.2021
Some College (No Degree) - Liberal Arts And Sciences
North Shore Community College
09.2017 - 05.2019
Server
Texas Roadhouse
08.2016 - 11.2017
Customer Service Associate
Stop & Shop
10.2014 - 08.2016
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