Omar Dahman
Rabat,Hassan
Summary
Dynamic professional with extensive experience in F&B management and event planning, notably at Rabat Marriott Hotel. Proven track record in enhancing customer satisfaction and optimizing operations. Skilled in communication and sales, adept at coordinating successful banquets and events while ensuring adherence to quality standards. Passionate about delivering exceptional service and memorable experiences.
Overview
7
7
years of professional experience
Work History
Assistant Manager Banquet
FOUR SEASONS RABAT KASR AL BAHR
Rabat
09.2024 - Current
- Assist the Banquet Manager in the planning, organization, and execution of events.
- Supervise the service teams to ensure an exceptional customer experience.
- Coordinate with the other departments (kitchen, catering, housekeeping) to ensure a smooth execution of the BEO.
- Manage the setup of the rooms according to the event requirements and the hotel's standards.
- Ensure compliance with quality, hygiene, and food safety standards.
- Participate in inventory management and operational cost control.
- Train and motivate staff to optimize performance and service.
Senior Events Executive
Rabat Marriott Hotel
Rabat
05.2022 - 08.2024
- Supervised hotel event and banquet services, guaranteeing quality customer experiences.
- Executed targeted client outreach, showcasing hotel facilities through guided tours.
- Coordinated BEO issuance and follow-ups with key departments for effective communication.
- Adapted services to align with specific client event needs for increased loyalty.
- Led organizational meetings for BEOs and daily food and beverage operations.
Adjoint D'éducation
Lycée René Descartes
Rabat
09.2020 - 05.2022
- Organized and facilitated school activities for high school and middle school environments.
- Supported principal education advisor in daily responsibilities and student life initiatives.
Customer Service Representative
Swissport Executive Aviation
Marrakech
03.2020 - 09.2020
- Managed operations of reception, concierge, and logistics services for Fixed Base Operator within Swissport Executive at Marrakech - Menara airport
Manager Point De Vente
Sofitel Tamuda Bay Beach & Spa
Tétouan
05.2019 - 09.2019
- Formed and managed team to achieve operational excellence over two summer seasons.
- Developed weekly schedules to optimize staff efficiency and service delivery.
- Contributed to budgeting processes, enhancing revenue generation strategies.
- Ensured quality, productivity, and adherence to establishment standards.
- Facilitated customer satisfaction initiatives, improving client experience.
- Executed various service sequences, ensuring smooth operations throughout shifts.
Assistant Manager F&B (End-of-studies Internship)
Hôtel du Golf Barrière
Deauville
04.2018 - 08.2018
- Oversight of seminar and banquet operations, adaptability across different hotel venues (Le Lassay, Roomservice, Club-house, and Bar Green).
Education
Master - Management Sectoriel (Droit, Economie et Gestion), Tourisme et Hôtellerie Internationale
Université de Perpignan Via Domitia - IAE
France01.2018
Bachelor Degree - Hospitality Management
VATEL International Business School Hotel & Tourism Management
Marrakech, Maroc01.2015
Baccalauréat - Science de la Technologie et de la Gestion, Comptabilité et Finance d'Entreprise (CFE)
Lycée René Descartes
Rabat, Maroc01.2012
Skills
- F&B Management
- Event planning
- Events & Banquet operations
- Sales & Catering
- Communication
- Cuisine
- Customer service
Languages
Arabic
First Language
French
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Timeline
Assistant Manager Banquet
FOUR SEASONS RABAT KASR AL BAHR
09.2024 - Current
Senior Events Executive
Rabat Marriott Hotel
05.2022 - 08.2024
Adjoint D'éducation
Lycée René Descartes
09.2020 - 05.2022
Customer Service Representative
Swissport Executive Aviation
03.2020 - 09.2020
Manager Point De Vente
Sofitel Tamuda Bay Beach & Spa
05.2019 - 09.2019
Assistant Manager F&B (End-of-studies Internship)
Hôtel du Golf Barrière
04.2018 - 08.2018
Master - Management Sectoriel (Droit, Economie et Gestion), Tourisme et Hôtellerie Internationale
Université de Perpignan Via Domitia - IAE
Bachelor Degree - Hospitality Management
VATEL International Business School Hotel & Tourism Management
Baccalauréat - Science de la Technologie et de la Gestion, Comptabilité et Finance d'Entreprise (CFE)
Lycée René Descartes
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