Rodwell Blanc
Everett
Summary
Hello my name is Rodwell Blanc and I'm a graduate from Bridgewater State University, studied in the field of operational management. Throughout my years in college I was given the honor to work for Big Night Entertainment Group, operating as Nightlife Assistant General Manager and gained strong skills in hospitality, speed of service, and sales, along with leadership roles for multiple venues around Boston and Encore Casino. My work background will have a significant impact on your company as I have the ability to work through a face paced environment and make quick efficient decisions when need be. I excel well with getting staff to buy into the company's goals by providing clear and precise communication. Thank you in advance for your time and consideration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant & Operations Manager
Lucky Strike Fenway
Boston
05.2025 - Current
- Delivered exceptional guest experiences by providing high-level customer service, proactively resolving guest concerns, and utilizing guest feedback to improve overall satisfaction and operational performance.
- Managed daily center operations and optimized staffing schedules to align labor needs with business demands while maintaining service quality and maximizing operational efficiency.
- Executed local marketing initiatives and sales strategies to drive revenue growth across entertainment offerings, including open play bowling, billiards, food & beverage, and group events.
- Interview, hire, train, and schedule high-performing hourly staff while fostering a positive, team-oriented work environment focused on accountability and guest satisfaction.
- Led and motivated team members through hands-on leadership, effective delegation, coaching, and performance development to increase productivity and strengthen operational execution.
- Oversaw Food & Beverage operations, maintaining quality standards, ensuring compliance with corporate procedures, and enhancing the overall dining experience for guests.
- Provided continuous staff training and operational oversight to ensure consistent execution of company initiatives, service standards, and sales-focused culture expectations.
- Collaborated with management teams to improve operational workflows, increase efficiency, and support overall business growth and profitability.
Assistant General Manager
Big Night Entertainment Group
Boston
09.2021 - 03.2025
- Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
- Maintaining an accurate and up to date manpower plan of FOH staffing needs.
- Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities.
- Exhibit high performance standards and ensure all FOH team members are providing exceptional service to patrons.
- Perform night check outs and audits.
- Investigate and resolve service/food quality concerns.
- Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
- Other duties to be assigned based on venues requirements.
Paraeducator/ Physical Education Teacher
Devens Behavioral School
Everett
05.2019 - 07.2024
- Worked closely with special education teachers and behavior analysts to support the academic and social development of students.
- Facilitated teamwork and collaboration within a multidisciplinary team to create individualized education plans (IEPs) and behavior interventions.
- Conducted ongoing observations and documented student progress, sharing insights with the broader team to refine strategies.
- Delivered clear communication to stakeholders, fostering trust and alignment between staff, students, and families.
Sales Marketer
United America Marketing
Oak Brook
03.2020 - 02.2021
- Recruited, trained, and mentored a team of sales associates, fostering a high-performance culture that exceeded sales targets.
- Led team meetings to communicate expectations, resolve issues, and share performance insights to enhance collaboration.
- Ensured compliance with company policies, addressing employee performance issues in a constructive manner.
- Demonstrated strong interpersonal and negotiation skills while building relationships with clients and business partners.
Education
BS - Operations Management
Bridgewater State University
06-2021
Skills
- Microsoft Word
- Microsoft Powerpoint
- Quantitative reasoning
- Virtual Teamwork
- SQL
Certification
- First Aid/ CPR/ AED Certification
- EMT certification
- Tips Massachusetts Certification
- Six Sigma Certification
Projects
- Jason Sergerton, General Manager, Scorpion and The Grand, 857-212-8383
- Shawn Chappell, Academic Coordinator, Everett Public School, 617-394-2450
- Jamaal Crawford, Security Manager, Mémoire: Encore Casino, 617-953-2415
Timeline
Restaurant & Operations Manager
Lucky Strike Fenway
05.2025 - Current
Assistant General Manager
Big Night Entertainment Group
09.2021 - 03.2025
Sales Marketer
United America Marketing
03.2020 - 02.2021
Paraeducator/ Physical Education Teacher
Devens Behavioral School
05.2019 - 07.2024
BS - Operations Management
Bridgewater State University