Soufian Mourou
Financial Analyste
Temara
Summary
Holder of a Master's degree in Financial Engineering from ENCG Kenitra and a Bachelor's degree in Business Management from Mohammed V Souissi University. My academic career has allowed me to acquire a solid mastery of the fundamentals of finance and business management. With three years of professional experience in customer advisory service, I have developed valuable communication and problem-solving skills. Passionate about finance, financial markets, and financial analysis, I constantly keep myself informed of the latest trends and developments in the field.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Conseiller clientèle
Webhelp- FedEx France
09.2019 - 03.2020
- Management of various Customer requests by telephone:
- Creation of pickups for customers' grouts - Monitoring of deliveries
- Invoice processing
- Back office tasks (Emails, payments, etc.) - Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
Trading « Free-lance »
Freelacer
05.2020 - Current
- - Fundamental analysis
- Technical analysis
- Markets:
Futures Market (Gold) Forex (EURUSD-GBPJPY) Indices (S&P 500-NASDAQ) - Developed comprehensive risk management policies for mitigating potential losses and maintaining a healthy portfolio.
- Expanded trade volumes by proactively seeking out additional liquidity sources in various markets.
- Increased profitability by identifying inefficiencies within existing workflows and recommending process improvements accordingly.
- Streamlined trade execution processes, leading to increased efficiency and reduced operational costs.
- Collaborated with cross-functional teams to optimize investment opportunities and maximize returns on investment.
Superviseur
Foundever - Nespresso Canada
3 2021 - 06.2024
- Management of various Customer requests by telephone:
- Place orders for our Customers (purchase of coffee / machines)
- Technical assistance regarding machines
L2 supervisor:
- Assistance from L1 Agents
- Management of customer conflicts and escalations - BOT and Emailing - Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Education
Master of Science - Finance
Encg Kenitra
Kenitra, Morocco 05.2021 - 05.2023
Bachelor of Science - Economics
Université Mohammed 5 Souissi
05.2001 -
Skills
Financial AnalysisPortfolio managementFundamental and technical market analysisTeam spiritActive listening techniques
Certification
Formation initial métier conseiller, ClientLogic Customer services, 04/2021, 05/2022
Languages
Français
Advanced
C1
Anglais
Advanced
C1
Arabe
Proficient
C2
Projects
- Crowdfunding
- BMCE international development strategy Financial analysis for the IT sector in Morocco.
- Final thesis project: Variation of the interbank rate and its impact on investment decision-making strategies in stock markets.
Timeline
Master of Science - Finance
Encg Kenitra
05.2021 - 05.2023
Trading « Free-lance »
Freelacer
05.2020 - Current
Conseiller clientèle
Webhelp- FedEx France
09.2019 - 03.2020
Bachelor of Science - Economics
Université Mohammed 5 Souissi
05.2001 -
Superviseur
Foundever - Nespresso Canada
3 2021 - 06.2024
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