Soufian Mourou
Financial Analyste
Temara
Summary
Holder of a Master's degree in Financial Engineering from ENCG Kenitra and a Bachelor's degree in Business Management from Mohammed V Souissi University. My academic career has allowed me to acquire a solid mastery of the fundamentals of finance and business management. With three years of professional experience in customer advisory service, I have developed valuable communication and problem-solving skills. Passionate about finance, financial markets, and financial analysis, I constantly keep myself informed of the latest trends and developments in the field.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Conseiller clientèle
Webhelp- FedEx France
09.2019 - 03.2020
- Management of various Customer requests by telephone:
- Creation of pickups for customers' grouts - Monitoring of deliveries
- Invoice processing
- Back office tasks (Emails, payments, etc.) - Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
Trading « Free-lance »
Freelacer
05.2020 - Current
- - Fundamental analysis
- Technical analysis
- Markets:
Futures Market (Gold) Forex (EURUSD-GBPJPY) Indices (S&P 500-NASDAQ) - Developed comprehensive risk management policies for mitigating potential losses and maintaining a healthy portfolio.
- Expanded trade volumes by proactively seeking out additional liquidity sources in various markets.
- Increased profitability by identifying inefficiencies within existing workflows and recommending process improvements accordingly.
- Streamlined trade execution processes, leading to increased efficiency and reduced operational costs.
- Collaborated with cross-functional teams to optimize investment opportunities and maximize returns on investment.
Superviseur
Foundever - Nespresso Canada
3 2021 - 06.2024
- Management of various Customer requests by telephone:
- Place orders for our Customers (purchase of coffee / machines)
- Technical assistance regarding machines
L2 supervisor:
- Assistance from L1 Agents
- Management of customer conflicts and escalations - BOT and Emailing - Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Education
Master of Science - Finance
Encg Kenitra
Kenitra, Morocco 05.2021 - 05.2023
Bachelor of Science - Economics
Université Mohammed 5 Souissi
05.2001 -
Skills
Financial AnalysisPortfolio managementFundamental and technical market analysisTeam spiritActive listening techniques
Active Learning
CRM Software
Merchandise Orders and Exchanges
Teamwork and Collaboration
Customer Service
Multitasking
Excellent Communication
Certification
Formation initial métier conseiller, ClientLogic Customer services, 04/2021, 05/2022
Languages
Français
Advanced
C1
Anglais
Advanced
C1
Arabe
Proficient
C2
Projects
- Crowdfunding
- BMCE international development strategy Financial analysis for the IT sector in Morocco.
- Final thesis project: Variation of the interbank rate and its impact on investment decision-making strategies in stock markets.
Timeline
Master of Science - Finance
Encg Kenitra
05.2021 - 05.2023
Trading « Free-lance »
Freelacer
05.2020 - Current
Conseiller clientèle
Webhelp- FedEx France
09.2019 - 03.2020
Bachelor of Science - Economics
Université Mohammed 5 Souissi
05.2001 -
Superviseur
Foundever - Nespresso Canada
3 2021 - 06.2024