Stashanee Morency
Boston
Summary
Dynamic and dedicated professional with a proven track record at Takeda Pharmaceuticals, excelling in front desk operations and customer service. Skilled in communication and problem-solving, I foster welcoming environments and enhance operational efficiency, ensuring exceptional experiences for visitors and clients alike. Tech-savvy and adaptable, I thrive in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Receptionist
Takeda Pharmaceuticals
Cambridge
06.2024 - Current
- Greet and direct visitors, vendors, and employees with professionalism and courtesy, creating a welcoming front office environment
- Monitor security systems, including surveillance cameras, visitor logs, and access control systems, to maintain a safe environment
- Issue visitor badges, verified IDs, and enforced facility access procedures in alignment with company security protocols.
- Support administrative tasks such as data entry, filing, and document preparation.
Server / Hostess
Reunion BBQ
Boston
05.2023 - 09.2023
- Ensured proper packaging of all takeout and online orders.
- Addressed customer inquiries and concerns with professionalism, fostering a welcoming atmosphere and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, minimizing wait times and enhancing operational efficiency.
- Delivered exceptional customer service by effectively communicating menu options and ensuring a positive dining experience for all guests.
Hostess
Davio’s Northern Italian Steakhouse
Seaport
04.2022 - 05.2023
- Coordinated and scheduled reservations via phone and online platforms.
- Warmly greeted an average of 600 guests daily, fostering a welcoming atmosphere.
- Delivered attentive and professional customer service, nurturing relationships with returning patrons.
- Collaborated with customers and staff to promptly resolve concerns, ensuring a positive dining experience.
- Executed all hostess responsibilities in a high-pressure environment with professionalism.
Business Services Assistant
Fitchburg State University Housing
Fitchburg
08.2022 - 03.2023
- Managed incoming phone calls for the Housing Office, providing support and information to students.
- Assisted students with lockouts, special requests, and accommodations within their living areas.
- Organized and responded to emails directed to the Housing Office.
- Welcomed and assisted incoming students and faculty members.
Education
Bachelors of Business Administration (BBA) -
Bunker Hill Community College
Boston12-2026
High School Diploma -
Boston Latin Academy
Boston01.2022
Skills
- Communication
- Active Listening
- Time Management
- Problem-Solving
- Adaptability
- Team Collaboration
- Strategic Planning
- Technical Proficiency
- Microsoft
- Customer service
- Data entry
- Time management
- Meeting preparation
- Appointment scheduling
- Mail handling
- Tech-Savvy
- Front desk operations
- Document control
- Database administration
- Administrative support
- Reception desk management
- Calm demeanor
- Scheduling
Languages
Native Haitian-Creole, Conversational Spanish, English
Languages
Haitian-Creole
Native/ Bilingual
Timeline
Receptionist
Takeda Pharmaceuticals
06.2024 - Current
Server / Hostess
Reunion BBQ
05.2023 - 09.2023
Business Services Assistant
Fitchburg State University Housing
08.2022 - 03.2023
Hostess
Davio’s Northern Italian Steakhouse
04.2022 - 05.2023
Bachelors of Business Administration (BBA) -
Bunker Hill Community College
High School Diploma -
Boston Latin Academy