Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Thania Sanchez

Boston,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Practice Assistant ||

Brigham and Women's Dermatology
221 Longwood Ave
10.2023 - Current
  • Greeting and checking in patients
  • Scheduling appointments and maintaining calendars
  • Answering phones and handling patient questions
  • Managing Epic/EHR tasks
  • Scanning/uploading patient documents
  • Handling prior authorization messages, prescription refill requests, and test result communications
  • Coordinating records/lab results
  • Processing billing/copays
  • General office admin work (faxing, forms, scheduling templates, etc.)
  • Coordinated records and lab results to facilitate efficient patient management
  • Coordinated referral process to improve patient access to care
  • Analyzed practice performance metrics regularly, identifying areas needing improvement or opportunities for expansion leading to improved average score of 250 calls taken and made within 4 hours

Server Assistant/Hostess/Barback

Pasta Beach Boston
Boston, MA
04.2022 - 05.2025
  • Greeted guests warmly upon their arrival to create a welcoming atmosphere
  • Set up tables to create inviting dining experiences for guests
  • Working alongside servers to ensure customer has the best experience
  • Transported meals efficiently to ensure timely service
  • Cleaned and reset tables after guests finished dining
  • Assisted bartender by cleaning wine glasses and bussing the bar area.
  • Restocking on supplies such as silverware, napkins, plates, glasses, etc
  • Organizing, cleaning, restocking at closing time
  • Receiving and making reservations online as well as via phone
  • Managed the cancellation of reservations through phone and online systems
  • Verified reservation details with guests to ensure accuracy
  • Updating seating and availability for our guests online
  • Rearranging and updating computer system so that it reflects the floor
  • Being up to date in the amount of menus we have as well as office supplies
  • Customized guest experiences through personalized service adjustments
  • Trained new server assistants and hostesses on restaurant protocols
  • Ability to adapt to any and every changes
  • Proficient in multitasking
  • Excelling in hospitality and making sure customers' needs are being met to promote quality and efficiency
  • Assisted bartenders in maintaining efficient bar operations by restocking supplies and organizing workspaces.
  • Maintained cleanliness and organization of bar area to enhance service quality
  • average table turnover rate of 2-3 tables per hour

Busser/Food Runner/Host

Serafina
Boston, MA
12.2022 - 01.2024
  • Bringing food out to guests in a timely manner
  • Ensuring the food goes to the correct tables
  • Attentiveness to guests regarding any food modifications and alertness with food allergies to prevent cross contamination
  • Packaging and assembling food orders
  • Take and make online orders at a high frequency rate
  • Clean, organize, disinfectant and set up tables in a timely manner
  • Organize all the materials that will be needed prior to opening
  • Ability to multitask quickly and efficiently in order to increase the amount of guests we receive per hour
  • Adjusted approach to meet changing circumstances and support team needs, enhancing overall service flexibility.
  • Hospitable and engaging to ensure guest experience is as positive as possible
  • Attention to detail and outstanding listening skills to best serve my team as well as guests
  • Communicated effectively with team members to ensure smooth operations and alignment across tasks.
  • Training onboarding crew members and bringing them to the best possible version of themselves
  • Maintained awareness of operational processes to proactively address potential setbacks.
  • Took on multiple roles simultaneously to support team operations.
  • Memorization skills and being up to date with latest policies, menu changes etc

Patient Access Coordinator

EBNHC
Boston, MA
08.2020 - 11.2022
  • Performed patient registration activities, scheduled appointments, and answered telephone inquiries, ensuring exceptional customer service and accurate collection, verification, and data entry of demographic and insurance information.
  • Input accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within numerous Departments
  • Managed telephone service for an average of 400 incoming and outgoing calls daily, maintaining professionalism and efficiency.
  • Promoted customer service excellence to enhance service quality for internal and external department customers.
  • Performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the numerous departments
  • Excellent communication and problem-solving skills; ability to interact with individuals at all levels knowledge of how a phone operates has ability to take a concise, correct message
  • Ability to work independently in fast-paced environment performing multiple tasks simultaneously

Customer Success Engineer

NWN Carousel
Waltham, MA
01.2021 - 08.2021
  • Answer calls from insurance companies and help trouble-shoot equipment or account related issues so that they are able to do their main job as efficiently as possible
  • Increased the number of clients we helped from 53% to 86% in just 2 months after my start date
  • Assisted with the training of new on boarding employees and through that training my team was able to have 3 new members answering calls in just 1 week

Inventory Associate

Nordstrom Rack
Burlington, MA
11.2020 - 03.2021
  • Process all deliveries that are shipped to the store
  • Markdown items in the store by category
  • Organize and separate damaged or discontinued merchandise
  • Knowledge of smart devices in order to accurately set item prices
  • Categorize and organize any and all items shipped to the store and items already set up in stores
  • Ensure quality of merchandise
  • Fill the floor with new shipments
  • Efficiently and rapidly perform any tasks assigned
  • Collect package and prepare online orders
  • Unload shipments and organize them by category before breaking them down
  • Pre marking prices and having knowledge of security alarms as each item has a designated price and alarming system
  • Attention to detail to ensure items are marked accurately
  • Finding and packaging online orders or replacing them as needed per customers request

Sales Associate

Duty Free
Boston, MA
11.2018 - 12.2019
  • Influenced clients to purchase brand named alcohol leading to 20% increase in sales
  • Motived clients to purchase luxury brand named watches over $5,000 such as
  • Rolex, Breitling, Citizen, etc
  • Increased overall sales in the first five months by 20%

Youth Leader

YMCA
Boston, MA
11.2016 - 06.2017
  • Tutored local youth which lead to increase of 15% in Student GPA's
  • Assisted management in marketing and advertising for our organization, increasing memberships bywithin a quarter
  • Doubled overall parent participation within the organization

Education

High school diploma or GED -

Comprised of college
Boston, MA
07-2021

Certification - Information Technology

YearUp
Boston, MA
07-2021

Skills

  • Information Technology: Efficient in Cyber Security, Networking, Hardware Repair, diagnostics, Virtual Machine Configurations, Operating System Installation, Exposure to programming languages (Java), Help desk, Active Directory
  • Technical: MS Office 2016, (Excel, Word, PowerPoint, Outlook) Java, Mac OS, Windows OS, Billing and invoicing, File management, Calendar management, EPIC Hyperspace
  • Professional Communication: Skills mentoring and teaching individuals

Certification

Information Technology: YearUp

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Practice Assistant ||

Brigham and Women's Dermatology
10.2023 - Current

Busser/Food Runner/Host

Serafina
12.2022 - 01.2024

Server Assistant/Hostess/Barback

Pasta Beach Boston
04.2022 - 05.2025

Customer Success Engineer

NWN Carousel
01.2021 - 08.2021

Inventory Associate

Nordstrom Rack
11.2020 - 03.2021

Patient Access Coordinator

EBNHC
08.2020 - 11.2022

Sales Associate

Duty Free
11.2018 - 12.2019

Youth Leader

YMCA
11.2016 - 06.2017

Certification - Information Technology

YearUp

High school diploma or GED -

Comprised of college
Thania Sanchez