Thania Sanchez
Boston,Boston
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Assistant ||
Brigham and Women's Dermatology
Boston, MA
10.2023 - Current
- Greeting and checking in patients
- Scheduling appointments and maintaining calendars
- Answering phones and handling patient questions
- Managing Epic/EHR tasks
- Scanning/uploading patient documents
- Handling prior authorization messages, prescription refill requests, and test result communications
- Coordinating records/lab results
- Processing billing/copays
- General office admin work (faxing, forms, scheduling templates, etc.)
- Coordinated records and lab results to facilitate efficient patient management
- Coordinated referral process to improve patient access to care
- Analyzed practice performance metrics regularly, identifying areas needing improvement or opportunities for expansion leading to improved average score of 250 calls taken and made within 4 hours
Server Assistant/Hostess/Barback
Pasta Beach Boston
Boston, MA
04.2022 - 05.2025
- Greeted guests warmly upon their arrival to create a welcoming atmosphere
- Set up tables to create inviting dining experiences for guests
- Working alongside servers to ensure customer has the best experience
- Transported meals efficiently to ensure timely service
- Cleaned and reset tables after guests finished dining
- Assisted bartender by cleaning wine glasses and bussing the bar area.
- Restocking on supplies such as silverware, napkins, plates, glasses, etc
- Organizing, cleaning, restocking at closing time
- Receiving and making reservations online as well as via phone
- Managed the cancellation of reservations through phone and online systems
- Verified reservation details with guests to ensure accuracy
- Updating seating and availability for our guests online
- Rearranging and updating computer system so that it reflects the floor
- Being up to date in the amount of menus we have as well as office supplies
- Customized guest experiences through personalized service adjustments
- Trained new server assistants and hostesses on restaurant protocols
- Ability to adapt to any and every changes
- Proficient in multitasking
- Excelling in hospitality and making sure customers' needs are being met to promote quality and efficiency
- Assisted bartenders in maintaining efficient bar operations by restocking supplies and organizing workspaces.
- Maintained cleanliness and organization of bar area to enhance service quality
- Supported needs of 4 - person wait staff who attended to specific needs of countless customers daily for Fine dining restaurant with social relevancy and intentionality.
Patient Access Coordinator
EBNHC
Boston, MA
08.2021 - 11.2023
- Performed patient registration activities, scheduled appointments, and answered telephone inquiries, ensuring exceptional customer service and accurate collection, verification, and data entry of demographic and insurance information.
- Input accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within numerous Departments
- Managed telephone service for an average of 400 incoming and outgoing calls daily, maintaining professionalism and efficiency.
- Promoted customer service excellence to enhance service quality for internal and external department customers.
- Performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the numerous departments
- Excellent communication and problem-solving skills; ability to interact with individuals at all levels knowledge of how a phone operates has ability to take a concise, correct message
- Ability to work independently in fast-paced environment performing multiple tasks simultaneously
Customer Success Engineer
NWN Carousel
Waltham, MA
01.2021 - 08.2021
- Answer calls from insurance companies and help trouble-shoot equipment or account related issues so that they are able to do their main job as efficiently as possible
- Increased the number of clients we helped from 53% to 86% in just 2 months after my start date
- Assisted with the training of new on boarding employees and through that training my team was able to have 3 new members answering calls in just 1 week
Inventory Associate
Nordstrom Rack
Burlington, MA
11.2020 - 03.2021
- Process all deliveries that are shipped to the store
- Markdown items in the store by category
- Organize and separate damaged or discontinued merchandise
- Knowledge of smart devices in order to accurately set item prices
- Categorize and organize any and all items shipped to the store and items already set up in stores
- Ensure quality of merchandise
- Fill the floor with new shipments
- Efficiently and rapidly perform any tasks assigned
- Collect package and prepare online orders
- Unload shipments and organize them by category before breaking them down
- Pre marking prices and having knowledge of security alarms as each item has a designated price and alarming system
- Attention to detail to ensure items are marked accurately
- Finding and packaging online orders or replacing them as needed per customers request
- Handled day-to-day shipping and receiving overseeing more than 2 truckloads of merchandise packages per day
Sales Associate
Duty Free
Boston, MA
11.2018 - 12.2019
- Influenced clients to purchase brand named alcohol leading to 20% increase in sales
- Motivated clients to purchase luxury brand named watches over $5,000 such as Rolex, Breitling, Citizen,
- Increased overall sales in the first five months by 20%
Youth Leader
YMCA
Boston, MA
11.2016 - 06.2017
- Assisted management in marketing and advertising for our organization, increasing memberships within a quarter
- Doubled overall parent participation within the organization
- Tutored local youth which lead to increase of 15% in Student GPA's
Education
No Degree - Health Care Management
Southern New Hampshire University
Hooksett, NH11-2024
Certification - Information Technology
YearUp
Boston, MA07-2021
High school diploma or GED -
East Boston High School
Boston, MA06-2018
Skills
Information Technology: Efficient
In Cyber Security, Networking,
Hardware Repair, diagnostics,
Virtual Machine Configurations,
Operating System Installation,
Exposure to programming languages
(Java), Help desk, Active Directory
Technical: MS Office 2016, (Excel,
Word, PowerPoint, Outlook)
Mac OS, Windows OS, Billing and
Invoicing, File management,
Calendar management, EPIC
Hyperspace
Certification
Information Technology: YearUp
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Practice Assistant ||
Brigham and Women's Dermatology
10.2023 - Current
Server Assistant/Hostess/Barback
Pasta Beach Boston
04.2022 - 05.2025
Patient Access Coordinator
EBNHC
08.2021 - 11.2023
Customer Success Engineer
NWN Carousel
01.2021 - 08.2021
Inventory Associate
Nordstrom Rack
11.2020 - 03.2021
Sales Associate
Duty Free
11.2018 - 12.2019
Youth Leader
YMCA
11.2016 - 06.2017
Certification - Information Technology
YearUp
No Degree - Health Care Management
Southern New Hampshire University
High school diploma or GED -
East Boston High School