Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zahia Russell

Indianapolis,Indiana

Summary

Driven and reliable professional with experience in data entry, administrative support, and remote customer service. Skilled at managing information accurately, meeting deadlines, and providing excellent client support in fastpaced environments.

Overview

6
6
years of professional experience
4051
4051
years of post-secondary education

Work History

Direct Support Professional

Damar Services Inc.
01.2025 - 07.2025
  • Provided daily support to clients with developmental needs while maintaining a safe and structured environment.
  • Documented care activities and assisted with daily living tasks.

Customer Service Representative

Amazon
10.2023 - 08.2024
  • Provided customer support via phone, chat, and email while resolving order and account concerns.
  • Maintained strong service standards and ensured a positive customer experience.

Virtual Scheduling Coordinator

Keys 2 Work Inc.
06.2021 - 10.2022
  • Entered and maintained client records with accuracy while supporting scheduling and administrative tasks.
  • Ensured data organization and timely project completion.

Sales Associate

Lowes Home Improvement
08.2019 - 12.2020
  • Assisting customers with home improvement products, recommending tools or materials, processing purchases, maintaining department inventory.

Education

Human Services - Associates

Ivy Tech Community College
Indiana, US

High School Diploma - Indiana Core 40

Excel Center Meadows
Indiana, US

Skills

Customer Service

CRM Systems

Data Entry

Analytical Skills

Microsoft Office

Google Workspace

Administration

Sales

Timeline

Direct Support Professional

Damar Services Inc.
01.2025 - 07.2025

Customer Service Representative

Amazon
10.2023 - 08.2024

Virtual Scheduling Coordinator

Keys 2 Work Inc.
06.2021 - 10.2022

Sales Associate

Lowes Home Improvement
08.2019 - 12.2020

Human Services - Associates

Ivy Tech Community College

High School Diploma - Indiana Core 40

Excel Center Meadows
Zahia Russell