Danielle Wilson
North Reading
Summary
Professional Lessons Manager with strong expertise in educational program development and implementation. Proven track record in leading teams to achieve goals and drive results. Highly adaptable to changing environments, with strong skills in curriculum planning, team leadership, and student engagement. Reliable and focused on fostering collaborative and productive learning atmosphere.
Overview
2026
2026
years of professional experience
Work History
Lesson Manager
Challenge Unlimited
01.2023 - Current
- Lead daily operations of a large therapeutic and recreational riding program, ensuring high-quality, safe, and mission-aligned service delivery.
- Oversee program coordination across instructors, equine staff, and volunteer teams to optimize rider–horse–volunteer assignments and maintain consistency across 200+ weekly lessons.
- Supervise scheduling systems, managing instructor coverage, weekly lesson rosters, block transitions, registration workflows, and schedule changes with accuracy and clarity.
- Strengthen client experience by serving as a primary point of contact for families—guiding onboarding, communicating program expectations, addressing concerns, and maintaining long-term relationships.
- Manage program billing operations, including attendance tracking, cancellations, make-ups, invoicing accuracy, and coordination with the finance team to ensure timely revenue alignment.
- Support team development by assisting in hiring, onboarding, training, and communication for instructors; ensure staff have the resources and information needed for effective lesson delivery.
- Oversee compliance and documentation, maintaining organized and up-to-date records, physician approvals, waivers, and client evaluations.
- Serve as Emergency Support Lead, implementing EMS protocols, coordinating responses during incidents, and providing calm, informed leadership to staff, clients, and volunteers.
- Collaborate cross-departmentally to enhance program efficiency, improve operational systems, and identify opportunities for streamlined processes and improved workflow.
- Provide leadership for program events, including horse shows, school groups, community programs, and volunteer training initiatives.
- Utilize advanced Google Workspace skills to improve communication flow, operational transparency, and data tracking across the program.
- Ironstone Farm, Andover, MA
Owner/Barn Manager/Instructor
Giddy Up Pony Parties, Lessons, and Equine Services (Travel) / Bobby's Ranch
01.2015 - Current
- Responsible for the efficient daily operation of a horse farm that is home to 50 horses of all ages and various breeds.
- Oversee and participate in the care of horses, including dispensing and applying prescribed medications and treatments, worming and shots.
- Effectively schedule and assist with vet, dental, body workers and farrier visits.
- Train working students and employees in everyday functions.
- Supply excellent customer service to clients and their horses.
- Establish rapport and guide prospective clients around the farm.
- Ensured that the barn was kept clean, including horse stalls, barn walls, floors, and other areas.
- Managed the supply and diet of horse feed, supplying a nutritious ratio to each horse.
- Updated and organized all records on horse vaccinations and injuries.
- Performed general field management, including leveling, seeding, mowing, and other tasks.
- Maintained and constructed run-in shelters for horses.
- Cleaned and repaired horse water bowls, inside and outside of the barn.
- Assisted veterinarian with vaccinations and treatments, and treatments independently as instructed by the veterinarian.
- All quarantine protocols and segregation.
- Some travel MA, NH, VT, ME, CT, RI
Barn Manager
Hunter Haven Farm
2022 - 2024
- Cleaned stalls, pens, and equipment, using disinfectant solutions, brushes, shovels, water hoses, and/or pumps.
- Used patient and appropriate instructional techniques.
- Aided students with mounting horses and demonstrated the proper method for using saddles, stirrups, and bridles.
- Taught proper grooming and equine care techniques.
- Designed and implemented effective instruction strategies tailored for individuals of all backgrounds, disabilities, and skillsets.
- Taught riders the fundamentals.
- Have a schedule of riders each week.
- Have helped care for the fifty-plus horses that board and train at the facility.
- Aided in website creation, social media management, and advertising.
- Instructed beginner and intermediate riders, ages five years to adult, in horseback riding and basic horsemanship skills on the ground.
- Schedule appointments Meet customer expectations Teaching students and adapting my training style to different ages and horses.
- Requires warmth, encouragement, confidentiality, and sensitivity to the needs of each client or group.
- Helped the owner with classes. Helped during private or group lessons.
- Helped students with their horse, i.e going with them to get their assigned horse.
- Provided instruction for riders of all ages and skill levels Create and supervise educational games, activities, and lesson plans Program development.
- Produced instruction to new and experienced riders of all ages.
Barn Manager
First Foundation Farm/Farm Hand/Riding Instructor
01.2017 - 01.2020
- Same as above
Apheresis Technician
Mass General Hospital
2012 - 2015
- Performed donor registration, medical screening, and venipuncture in compliance with hospital and regulatory SOPs.
- Managed both automated and manual blood collection procedures while ensuring donor comfort and safety.
- Monitored donors throughout the donation process and responded quickly and effectively to adverse reactions.
- Completed all donor documentation and collection records accurately; used hospital systems for data entry and tracking.
- Conducted routine maintenance and quality checks on apheresis and phlebotomy equipment.
- Supported daily workflow, including opening/closing duties and maintaining organized donor and phlebotomy areas.
- Delivered exceptional patient-facing customer service within a fast-paced clinical environment.
- Collaborated with donor recruitment staff on scheduling and collection needs.
- Maintained CPR/AED certification and adhered to all safety and infection-control protocols.
- Assisted in training and mentoring new donor technicians to ensure consistency and quality in procedures.
Internal Medicine
The Medical Group/Beverly Hospital
01.2009 - 01.2012
- Supplied clinical aid to ensure exceptional patient care in a fast-paced medical office.
- Included measuring vital signs, the procedure set up, and disinfecting exam rooms.
- Retrieved laboratory and radiology results and processed prescription requests.
- Managed patient registrations and appointments.
- Provided administrative support that included copying, filing, faxing, and triaging multi-lined telephone.
- Responsible for handling medical records and release of information.
- Responded to changes and identified solutions efficiently to maintain the organization of the office.
- Recorded and maintained information in patients' charts.
- Performed laboratory procedures that included: preparing specimens for testing urine cultures, cytology, and prostate biopsies.
- Performed basic x-rays, KUBs, BCG treatments, dipstick urinalysis, genital wart removals, stitch, and suture removals.
- Responsible for cleaning and sterilizing instruments.
- Administered injections and treatments as directed by the physician.
- Performed venipuncture for routine laboratory tests. Educated patients on self-catheterizations.
- Enhanced patient care by accurately assessing, planning, implementing, and evaluating nursing interventions.
- Performed general receptionist and clerical duties to facilitate proper functioning of nursing unit.
- Streamlined communication between surgical, anesthesia, and nursing teams to ensure seamless patient transitions.
- Provided therapeutic nursing interventions for individualized plan of care to patient.
Hostess
Kitty's Restaurant
01.1998 - 01.2002
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained and supervised junior hosts to ensure adherence to service standards.
- Developed and implemented efficient reservation systems to streamline guest management.
- Collaborated with kitchen and waitstaff to coordinate timely service delivery.
- Resolved guest inquiries and complaints effectively, enhancing customer satisfaction.
- Conducted regular training sessions on hospitality best practices for staff development.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Analyzed guest feedback to identify areas for improvement in service operations.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
North Andover Riding Academy/Working Student
01.1997 - 01.2002
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
B.S. - Animal Science
Unity College
01-2013
Bachelor of Science - Nursing
Northshore Community College
Associate of Science - Practical Nursing
Northshore Community College
01-2008
Certification of Medical Assistant -
Health Training Center
Cambridge, MA01-2006
Phlebotomy Certificate/CPR -
North Shore Community College
01-2004
Phlebotomy Certification - Health-care
Massachusetts Bay Community College
01-2003
High School Diploma - undefined
North Reading, MA01.2002
Skills
- Administration and reporting
- Multitasking
- Problem-solving abilities
- Teamwork and collaboration
- Customer relationship management and service
- Managing operations, interpersonal skills and efficiency
- Adaptability and flexibility
- Work Planning and Prioritization
- Managing operations and efficiency
Timeline
Lesson Manager
Challenge Unlimited
01.2023 - Current
Barn Manager
First Foundation Farm/Farm Hand/Riding Instructor
01.2017 - 01.2020
Owner/Barn Manager/Instructor
Giddy Up Pony Parties, Lessons, and Equine Services (Travel) / Bobby's Ranch
01.2015 - Current
Internal Medicine
The Medical Group/Beverly Hospital
01.2009 - 01.2012
Hostess
Kitty's Restaurant
01.1998 - 01.2002
North Andover Riding Academy/Working Student
01.1997 - 01.2002
High School Diploma - undefined
Barn Manager
Hunter Haven Farm
2022 - 2024
Apheresis Technician
Mass General Hospital
2012 - 2015
B.S. - Animal Science
Unity College
Bachelor of Science - Nursing
Northshore Community College
Associate of Science - Practical Nursing
Northshore Community College
Certification of Medical Assistant -
Health Training Center
Phlebotomy Certificate/CPR -
North Shore Community College
Phlebotomy Certification - Health-care
Massachusetts Bay Community College