ATSS Payroll
Madison Lewis
Assistant Director Of Housekeeping
Plymouth,MA
Summary
Enthusiastic Manager with a history of working in the health care industry. Eager to contribute to team success through hard work, attention to detail, time management and excellent organizational skills. Motivated to learn, grow and excel. Recognized consistently for performance excellence, process improvement and contributions to overall success in the Environmental Services industry. 5+ years experience in staff management, annual training and onboarding, microsoft office, payroll and scheduling.
Overview
9
9
years of professional experience
Work History
Assistant Director of Environmental Services
Crothall Healthcare - Cape Cod Healthcare
Plymouth, MA
04.2021 - Current
- Responsible for managing overall operations of Housekeeping and Linen program for a 270 bed hospital, while overseeing 90+ employees across 3 shifts.
- Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services.
- Recruited, interviewed, hired, trained and developed staff performance through regular and timely assessments.
- Monitored and maintained operating budgets by managing supplies, equipment inventory and overtime.
- Complied with health, safety, OSHA and industry regulatory agencies to minimize hazards and support safe and healthy work environment.
- Consistently collaborates with Nursing Management and Senior Leadership as well as other departments to meet and exceed expectations.
- Able to utilizes various programs like: Peoplesoft, Epic Hyperspace, ATSS Payroll Systems, Canva and Microsoft.
- Creates and distributes various forms of relevant information and updates to staff via: newsletters, weekly power points, monthly staff meetings and daily huddles.
Environmental Services & Linen Operations Manager
Crothall Healthcare, BID-Ply/Falmouth Hospital
Plymouth, MA
04.2019 - 05.2021
- Responsible for managing overall operations of Housekeeping and Linen program for 170 bed hospital, while overseeing and coordinating 60 employees
- Increased Patient Satisfaction scores from 63% to consistent 75%
- Successfully managed scheduling and staffing to reduce FTE's from 56 to 52.8 during financial hardships post-covid
- Implemented more efficient linen program to reduce losses resulting in savings of $650,000 for the hospital in under 2 years.
- Managed hospital wide PPE inventory including scrubs for all employees and isolation gowns as well as disinfectants, Purell, and hand soap during COVID.
Project Person / Supervisor
Beth Israel Deaconess Hospital-Plymouth
Plymouth, MA
12.2017 - 03.2019
- Adjusted and scheduled job assignments of 20+ employees to keep pace with dynamic healthcare needs, factoring in processes, employee knowledge and customer demands.
- Maintained excellent time management skills during time-sensitive projects and assigned tasks, coordinating with other departments and maintenance for on-schedule delivery on "Room of the Week" program.
- Successfully used side-by-sides, floor scrubbers and buffers to strip, wax, clean and buff floors of 283,000 SQ/FT healthcare facility.
Housekeeper
Beth Israel Deaconess Hospital Plymouth
Plymouth, MA
05.2015 - 12.2017
- Gained basic Environmental Services and customer service knowledge.
Education
Associate of Science - Cyber Security
Cape Cod Community College
West Barnstable, MA 05.2024 - Current
Certified Nursing Assistant Certificate Program -
Cape Cod Community College
Barnstable, MA 01.2017 - 2017.05
High School Diploma -
Carver Middle-High School
Carver, MA 09.2001 - 2012.05
Skills
Inventory Management
Leadership
Scheduling
Time management
Customer Service
Staff Training and Development
Regulatory & Quality Compliance
Software
Microsoft Programs
Microsoft Teams
Epic Hyperspace
Peoplesoft
Timeline
Associate of Science - Cyber Security
Cape Cod Community College
05.2024 - Current
Assistant Director of Environmental Services
Crothall Healthcare - Cape Cod Healthcare
04.2021 - Current
Environmental Services & Linen Operations Manager
Crothall Healthcare, BID-Ply/Falmouth Hospital
04.2019 - 05.2021
Project Person / Supervisor
Beth Israel Deaconess Hospital-Plymouth
12.2017 - 03.2019
Certified Nursing Assistant Certificate Program -
Cape Cod Community College
01.2017 - 2017.05
Housekeeper
Beth Israel Deaconess Hospital Plymouth
05.2015 - 12.2017
High School Diploma -
Carver Middle-High School
09.2001 - 2012.05
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